Holidays: We will be closed Christmas and New Year’s Day. Shipments will not be made December 25th and 26th, January 1st and 2nd.
- Orders are typically received 4-7 business days after being placed (expect 1-3 business days for fulfillment, and 2-4 business days for shipping)
- You may receive your order in multiple shipments depending on production time and item (silk ships separately)
- Shipping details with be emailed separately for any additional shipments.
- If shipment status is not available from our shipping carriers, please allow 24 hours for your shipment’s status to update on carrier websites.
- Please contact us if you have not received your complete order after 7 business days so we can confirm your order is on its way.
The Billow Roll Pillow, Eye Pillow and Heart Pillow are shipped via USPS priority mail.
Every care has been taken to ensure that all product descriptions and colors are as accurate as possible. However, accuracy and color images may vary due to screen resolutions on different computer monitors.
Due to the nature of the Billow being a custom, hand-made bedding product, all sales are final. Federal regulations prohibit the resale of used bedding products. Therefore, no returns or refunds are accepted without a valid claim.
The Billow is very special and personal. If you sleep with your Billow for a few nights and it doesn’t feel just right, call us and we will address your concerns right away! The Billow has a multitude of uses and we will guide you through the many ways that we can make it work for you.